Customer Service Social Media Personnel

About our client,

Our client is a fashion and lifestyle brand specializing in premium footwear and bags. They are committed to delivering quality products and exceptional customer experiences. We are seeking a creative, customer-focused, and result-driven individual to join our team as a Customer Service & Social Media Executive.

Job Summary

The Customer Service & Social Media Personnel will be responsible for managing customer relationships, handling inquiries and orders, creating engaging content, managing social media platforms, and supporting sales growth through digital engagement and marketing activities.

Key Responsibilities

Customer Service & Sales Support

• Attend to customer inquiries via phone calls, messaging apps, and social media platforms.
• Process and follow up on customer orders.
• Provide timely updates to customers regarding orders and deliveries.
• Resolve customer complaints professionally and promptly.
• Maintain accurate customer and sales records.
• Follow up on prospective and existing customers to drive sales.
• Support lead generation and customer conversion activities.

Content Creation & Social Media Management

• Create engaging photo and video content showcasing the company's shoes, bags, and fashion products.
• Develop creative content ideas to increase brand awareness and customer engagement.
• Manage and update the company's social media platforms regularly.
• Write compelling captions and promotional content.
• Upload and schedule posts across social media channels.
• Monitor social media engagement and respond to messages and comments.
• Assist in planning and executing promotional campaigns and product launches.
• Track social media performance and prepare periodic reports.

Administrative & Reporting Duties

• Prepare daily, weekly, and monthly activity reports.
• Maintain product and customer databases.
• Support website content updates when required.
• Carry out other duties assigned by management.

Requirements

• Minimum of OND, HND, or Bachelor's Degree in any relevant discipline.
• Minimum of 1 year experience in Customer Service, Social Media Management, Digital Marketing, Sales, or a related role.
• Strong communication and interpersonal skills.
• Good knowledge of popular social media platforms and messaging applications.
• Ability to create quality photo and video content using a smartphone.
• Basic graphic design and video editing skills will be an added advantage.
• Good writing and content creation skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and meet deadlines.
• Must reside within Lekki, Ajah, Sangotedo, Chevron, or nearby locations.

Salary

₦100,000 – ₦120,000 Monthly

If you are interested in this position, please click on the Apply Now button to submit your application.