Customer Service Representatives

We are looking for a dedicated and enthusiastic Customer Care Representative to join our team. The ideal candidate will serve as the first point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive brand experience across all communication channels.

Key Responsibilities :

- Respond promptly to customer inquiries via phone

- Handle product questions, order tracking, returns, refunds, and exchanges.

- Resolve customer complaints professionally and efficiently.

- Maintain accurate customer records and interaction logs in the CRM system.

- Escalate complex issues to the appropriate department when necessary.

- Provide product and service information to customers.

- Follow up with customers to ensure issue resolution and satisfaction.

- Meet or exceed performance metrics such as response time and customer satisfaction scores.

Requirements & Qualifications

- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

- Proven experience in customer service, call center, or retail support.

- Excellent verbal and written communication skills.

- Strong problem-solving and conflict resolution abilities.

- Ability to multitask and work in a fast-paced environment.

- Basic computer proficiency and familiarity with CRM software.

- Positive attitude and strong teamwork skills.