Customer Service Officer

Overview

Our client is a leading travels and tour company known for reliability, innovation, and exceptional customer experience, dedicated to providing high quality, customized travel experiences for individuals, families, corporate clients, and groups.

Our mission is to deliver memorable travel experiences through excellent customer service, competitive pricing, and carefully curated travel solutions.

Description:

• Act as the first point of contact for client inquiries, complaints, and service requests.

• Handle follow up of generated leads and ensure their conversion to sales

• Customer relationship management to ensure repeat purchases, customer satisfaction and referrals.

• Development of lead conversion strategies to convert old and difficult leads.

• Support for sales and marketing through telemarketing, sales leads generation, profiling, visits when needed, CRM update, etc.

• Understanding of prospective client's needs and offer an ideal solution. The ideal candidate will have strong communication skills and have a positive track record of exceeding targets.

• Contribute to data collection, entry, and basic data analysis for reporting and service improvements.

• Prospect, sign new up new corporate accounts and ensure they are functional and productive.

• Handle the official phone line, web chat and email communications, providing appropriate and professional responses to both current and prospective clients ensuring they are satisfied with our product and services.

• Recruit and manage affiliates, freelancers and sub agent portfolios to increase in sales generation, revenue and profit margin.

• Ensure all client correspondence reflects the brand’s professionalism and commitment to travel excellent

• Attend sales meetings, events and conferences for networking and to keep abreast of the latest developments

• Contributing to the bottom-line through cross selling, upselling and sale of supplementary travel products.

• Negotiating and closing sales through phone calls and visits, when necessary and any other assigned tasks.