Customer Service Executive

Position Objective:

To deliver high-quality customer service by effectively handling customer inquiries, providing accurate information, and ensuring customer satisfaction through efficient and professional interactions.

Specialized Duties:

Handle inbound and outbound calls, emails, and chats (whatever applicable) in a professional and timely manner.

Understand and communicate company products, services, and policies accurately.

Provide solutions to customer inquiries and resolve complaints effectively.

Ensure adherence to call scripts, protocols, and quality standards.

Maintain customer interaction records in the system for future reference.

Escalate unresolved issues to the appropriate department or supervisor.

Follow up with customers to ensure their concerns have been addressed satisfactorily.

Maintain a positive and empathetic attitude while interacting with customers.

Participate in training programs to enhance product knowledge and customer service skills.

Support marketing and sales initiatives by providing customers with relevant information (if applicable).

Operational Duties

Meet performance KPIs which is provided and signed.

Adhere to company policies, procedures, and compliance guidelines.

Maintain a high level of professionalism and integrity in all interactions.

Work closely with team members to improve overall service quality.

Participate in team meetings, coaching sessions, and feedback discussions.

Stay up to date with company updates, new product launches, and industry trends.

Industries:Professional Training & Coaching

Function: Others