Customer Relationship- Japanese

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Customer relationship role at Kyndryl are project-based subject matter experts in all things – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.

You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have!

This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.

Your future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Professional Experience

• At least 2 years of experience in a similar role, preferably in an IT or technical setting.

• Fluent in Japanese (JLPT N3 or N2 or above) and English, both written and verbal.

• Experienced in handling client communication and negotiations.

• Excellent in Japanese skills both translation and interpretation

• Excellent problem-solving and analytical skills

• Hands-on experience with cloud technologies, databases, or programming languages is a plus.

• Experience with IT service management tools (e.g., Service Now, Jira) is a plus.

Preferred Professional Experience

• Certifications in Japanese language proficiency JLPT N3 or N2 or above

• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals

• Experience in working with Japanese clients or in a multicultural team is preferred.

• Knowledge of Mainframe domain.

• Ability to work independently and manage multiple tasks and deadlines.

Industries:Information Technology & Services, Investment Management, Management Consulting