Customer Onboarding Specialist

Customer Onboarding Specialist

Help customers succeed with QuickBlox's real-time communication platform.

About QuickBlox

QuickBlox is a leading provider of customizable communication APIs, SDKs, and AI-enhanced tools for developers building real-time chat, video, and voice applications. We’re especially strong in healthcare, offering HIPAA-compliant solutions such as Q-Consultation and our SmartChat Assistant. As we scale our customer base globally, we’re seeking a technically adept and customer-obsessed Customer Onboarding Manager to guide new customers through a seamless onboarding experience—from sandbox setup to successful integration.

The Role

We’re looking for someone who can combine technical know-how with excellent communication and empathy. You’ll take charge of onboarding customers—especially developers and healthcare tech companies—ensuring they experience early value with QuickBlox. Your mission: accelerate time-to-integration, identify and remove obstacles, and set the stage for long-term success.

Responsibilities

• Serve as the primary point of contact for new customers during the first 3–6 months after conversion

• Conduct technical onboarding calls, platform walkthroughs, and product demos tailored to each customer’s use case

• Guide customers through setting up their QuickBlox dashboard, integrating our SDKs/APIs, and testing features like SmartChat or Q-Consultation

• Understand customer goals and customize onboarding plans to align with their technical and business needs

• Collaborate with Sales, Product, and Support to escalate and resolve issues swiftly

• Monitor usage and engagement data to identify onboarding gaps, risks, and upsell opportunities

• Contribute to improving onboarding SOPs, documentation, and training materials

• Advocate for the customer internally, sharing feedback that helps us improve product and process

Requirements

• Proven experience in customer onboarding, customer success, technical account management, or developer support—especially within SaaS, API platforms, or healthtech

• Solid technical aptitude—comfortable guiding developers through product integration, reviewing API docs, and troubleshooting implementation issues

• Outstanding communication and presentation skills—able to simplify complex concepts for both technical and non-technical audiences

• Familiarity with key Customer Success metrics (time-to-value, onboarding completion, NRR, etc.)

• Empathy, initiative, and strong ownership—you're not afraid to ask questions, raise flags, or drive improvements

• Bonus: Knowledge of HIPAA compliance, healthcare workflows, or telemedicine platforms

• Bonus: Experience with tools like HubSpot or GitHub

What You’ll Gain

• A strategic role in an agile company transforming how businesses communicate with customers

• The chance to work with exciting healthtech clients and cutting-edge AI tools

• A global team that values innovation, initiative, and continuous learning

• Opportunity to develop you role and skill set in customer success, product management etc.

Ready to help developers and digital health providers succeed with QuickBlox?

Apply now and be part of the future of AI-enhanced communication.

Send your resume to gail@quickblox.com

Industries:Computer Software, Information Services, Information Technology & Services