Customer care representative

Key Responsibilities

Respond to customer inquiries via phone, email, and live chat in a professional manner.

Resolve customer complaints and issues efficiently, escalating complex cases when necessary.

Provide accurate information about company products and services.

Maintain detailed records of customer interactions and transactions.

Follow up with customers to ensure their issues are fully resolved.

Collaborate with internal teams to improve customer service processes.

Conduct customer satisfaction surveys and gather feedback for service improvement.

Salary range: ₦100,000 - ₦180,000

Industries:Media Production

Function: Others