Credit Collection Officers (loan)

Newedge is a financial institution established in 2019 and licensed by the Central Bank of Nigeria (CBN) to operate as a Finance Company in

Nigeria. Newedge provide Loans, Investment and Financial Advisory solutions to clients across the private and public sectors of the economy. The Company is fitted out with far-sighted financial experts with insightful knowledge of the macroeconomic variables to deliver a tailor-made

financial solution to our clients.

We are recruiting to fill the position below:

Job Title: Loan Recovery Officer

Location: Ifako Ijaye / Ogba, Lagos

Employment Type: Contract

Job Description

The Loan Recovery Officer is responsible for managing overdue accounts and ensuring timely repayment of loans.

The role focuses on engaging customers, understanding their challenges, and applying effective recovery strategies to minimize losses while maintaining positive customer relationships.

Key Responsibilities

Contact customers with overdue loans via calls, messages, or approved communication channels.

Follow up consistently on delinquent accounts to ensure payments are made.

Educate customers on the importance of repayment and consequences of non-payment.

Negotiate repayment within company policies (no unauthorized restructuring).

Track and monitor customer payment behavior and update records accurately.

Escalate high-risk or unresponsive customers according to company procedures.

Maintain professionalism and use a “soft touch” approach during all interactions.

Meet assigned recovery targets and performance metrics.

Document all interactions and actions taken on customer accounts.

Requirements

Interested candidates should possess a Bachelor's Degree / HND / NCE / OND / SSCE qualification.