Call Centre Executive

Full job description

To ensure that phone calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the caller.

3.1 Call Centre Executives are ultimately responsible for the call center procedure

3.2 Executives have the responsibility to answer the telephone at all times and at no time the telephone be left

unattended.

3.3 To ensure calls should be attended on or before the third ring promptly

3.4 Voice clarity should be there so that the caller will be in a position to understand.

3.5 Please remember that you are working for a Hospital and act with responsibility.

3.6 Need to note down the details clearly so that there is no miscommunication at any point of time. For this

purpose always keep the note/writing pad and pencil near the phone and note the following for clarity:

3.6.1. Caller’s name (asking caller for correct spelling)

3.6.2. Caller Company / institution

3.6.3. Ask for phone number and extension

3.6.4. Reason for calling

3.6.5. Be sure to fill in the date, time and your initials

3.6.6. Place the message slip in a conspicuous place in the caller party office

3.7 Speak clearly and distinctly in a pleasant tone of voice. Always start the conversation in the following manner:

3.7.1. Wish the caller as per the time of the day (e.g. Good Morning)

3.7.2. Mention the Organization name (e.g. NMC Royal Hospital)

Industries:Health, Wellness & Fitness

Function: Telemarketing and Telecalling