Business Manager, Borno

Job Description

To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion

Responsibilities

Increase revenue earning customer net additions – Prepaid

Identify and formulate zonal sales strategies to help Drive gross additions

Monitor churn & grace periods

Supervise health of acquisitions, compliance on activations,

Oversee activating connections as per the stipulated turnaround times

Increase Revenue earning customer net additions – Postpaid

Identify and formulate zonal sales strategies to help Drive gross additions

Monitor churn & grace periods

Supervise health of acquisitions, compliance on activations,

Oversee activating connections as per the stipulated turnaround times

Achieve Net Revenue of the zone

Identify and formulate Customer Service Development strategies to help drive Collections and Bad Debts performance of the zone

Propose and drive VAS Up selling activities

Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Deliver on Channel Satisfaction Score

Implement the audit and review of channel partners & distributors to ensure Healthy ROI of

Monitor the timely disbursement of claims to the market, regular trade servicing.

Conceptualize, design and implement channel delight activities

Industries:Telecommunications

Function: Others