Regional Account Manager

Job Description

To acquire and retain more Corporate customers and increase revenue for the business.

Responsibilities

Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment:

Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits

Encourage and develop opportunities to have Airtel presence in all Corporate Organizations in your sector

Create opportunities to run presentations of Airtel Corporate products to sector of assignment

Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth.

Create exceptional opportunities to sell special products like E1 PRI, Data Centre Services and Smart Advertising in the sector

Grow (upsell/cross-sell) the usage of Corporate products in the allocated sector

Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement:

Drive the sale and activation of the above products across the sector.

Maintain and manage database of all Corporate customers in your sector

Update the top 20 accounts KPI dashboard weekly to effectively access Airtel’s RMS

Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures:

Monitor the activities of competition and develop or recommend counter measures to win competition.

Reporting of various CUG packages by Competition and customers special promotional activities

Responsible for the day-to-day day management of all customer’s concerns and enquires

Develop good relationship management processes with both existing accounts and prospective customers.

Liaise with Support teams to ensure prompt and adequate resolution of all customers’ complaints

Responsible for the weekly and monthly reports on customer activities, bill delivery and collection in the sector of assignment:

Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm

Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly

Industries:Telecommunications

Function: Accounting and Finance