PHRN - Communication Coach Specialist l EXL Philippines

Essential Functions

Sample and evaluate language quality

Identifying the gaps between the desired state and the current state of knowledge and developing

Customized training curriculum that is scalable and provides EXL a competitive edge

Work with stakeholders to create capability building strategy based on communication-related skills identified

as necessary to achieve overall organization goal

Training need analysis, researching, designing and developing content such as module outlines,

presentations, trainer’s guide, participant’s guides and other training material

Designing training aids like activities, role plays, case studies, etc. in order to make the training session more

lively and interactive

Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance

with internal standards

Identification of appropriate methodology for the implementation of training

Training and certification of trainers on the training modules

Building PPTs and other material and participate in presentation to the client/ internal customers

Participate during client visits (presentation of communication programs)

Education Requirements

College Degree Holder (Preferably BSN)

Should have active licensed of PHRN or USRN

Work Experience Requirements

Total work experience should be a minimum of 5 years in the contact center operations and training combine

Open for non-bpo experience but should have teaching experience

Industries:Outsourcing/Offshoring

Function: Others