Ops specialist (French) , JWO CS, CXQO

1. Bachelor’s Degree in any domain, preferably tech.

2. Minimum 1 -2 years’ experience in International Voice process

3. Proficiency in speaking/writing/reading French and English

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon’s Just Walk Out technology started off with a vision of eliminating the need to wait in checkout queues to enhance customer experience and convenience in physical retail stores. It started off with Amazon’s Go stores, and Amazon is now expanding to share this technology with non-Amazon owned 3P stores. Check the technology out at amazon.com/go.

Key job responsibilities

1. Resolve customer issues and answer customer questions via e-mail, SIMs and voice calls.

2. Proficient in English and French, with excellent writing/reading and speaking abilities.

3. Maintain customer satisfaction by listening calmly and responding empathetically.

4. Work cross-functionally with internal teams to provide quick resolution.

5. Identify recurring customer issues and escalate to management to find scalable root-cause fixes.

6. Recommend and implement small-scale process simplification improvements.

7. Proactively raise issues/alarms that may have an impact on core deliverables or operations to leadership.

8. Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.

9. Ensure compliance with procedures and SLAs while achieving quality and performance metrics.

10. Work on the Core queues with willingness to switch between different functions as per business requirement.

11. Drive quality, productivity, and process improvement while keep pace with team’s growth, motivating others to meet the challenges of an extremely customer-focused and metrics driven environment.

12. Flexible to work in a 24*7 environment. 100% work from office role.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Industries:Package/Freight Delivery, Wholesale, Sales