Customer service

What you'll be doing

Responding to customer inquiries and requests via phone, email, and chat in a professional and timely manner

Providing accurate information about our products and services

Resolving customer issues and complaints effectively and efficiently

Maintaining detailed records of customer interactions

Contributing to the continuous improvement of our customer service processes

What we're looking for

Excellent communication, Negotiation skills and interpersonal skills, with the ability to engage with customers from diverse backgrounds

Strong problem-solving and decision-making abilities to handle customer queries and concerns

A positive, customer-centric attitude and the ability to work well in a team

Fluency in English both written and verbal

At least 1 year of experience in a customer service or client-facing role

Industries:Luxury Goods & Jewelry

Function: Others