CSR- Travel Account with GDS Exp | MOA, Pasay

CSR- Travel Account with GDS Exp | MOA, Pasay

EXL Service Philippines, Inc.

3.6

148 reviews

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Pasay City, Metro Manila

Customer Service - Customer Facing (Call Centre & Customer Service)

Full time

₱27,000 – ₱29,000 per month

Posted 12d ago

Roles and Responsibilities

As a Travel Counselor, you will answer call and inquiries of customers in accordance with standard policies and procedure.

Making changes to existing reservations (ticket reissuance & cancellations)

Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations

Utilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes.

Making outbound calls to vendors and customers as required

Creating new PNRs for fresh bookings

Job Qualifications

This position requires a minimum of 1 (one) year travel services experience.

At least 1 (one) year GDS experience required – Sabre/Apollo is preferred.

Extensive US domestic knowledge of travel industry, business travel destination and geography

Internet/Website knowledge, call center experience and the ability to provide superior Client Service

Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients.

Industries:Outsourcing/Offshoring

Function: Others