ACE Luzon - IT Internship 2025

About the job

Job Title:

ACE Luzon - IT Internship 2025

Job Description

IT Operations will be representing IT in front of Site Leaders, he is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Essential Functions/Core Responsibilities

Represents IT in front of Site Leaders.

Coordinates as smart hands with different portfolio and engineering workgroups

Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes

Perform hardware and software upgrades to peripheral equipment

Attend to break/fix engagement as required by Situation Management for technology related problems

and issues received from both internal and external clients

Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

Perform site maintenance and safety checks of assigned equipment

Perform checks and ensure that antivirus definition, Microsoft patches are updated.

Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner.

Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

Performs\Tests backup for the onsite servers.

Security analyst and applying Security control and providing Local Security analysis (SEP, Network capture, ….)

Local Change Management for Infrastructure, Application and Security

Remote Application and software Management

Business continuity plan testing and recommendation

Responsible for control and manage of all IT and Infrastructure room (Genset, UPS and IT Room)

Analyse WIFI intrusion with CDOC, manage WIFI access and PW

Manage the Video Conference Room (access control)

Clients and CNX application implementation

CNX Local Bots and automation implementation

Support Network Data and Voice implementation.

Candidate Profile

Experience working within an IT help desk environment working to targets

Good Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance

Strong communication skills, both written and verbal (English Language)

Demonstrated ability to multi-task and meet timelines on deliverables

Self-starter, sense of urgency, and works well under pressure

Strong attention to detail

Career Framework Role

Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.

Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Identifies key issues and patterns from partial/conflicting data.

Takes a broad perspective to problems and spots new, less obvious solutions.

Location:

PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type:

Full time

Industries:Information Technology & Services

Function: Web Development