Travel Counselor/ Office Staff

Key Responsibilities:

Client Consultations: Work closely with clients to understand their travel preferences, goals, and budget.

Trip Planning & Booking: Handle all enquiries from start to finish.

Sales & Upselling: Utilize your strong sales abilities to promote additional services and upgrade options, helping clients enhance their travel experience while increasing agency revenue.

Customer Support: Provide proactive and responsive customer service before, during, and after the trip, ensuring any issues are swiftly resolved and clients have a seamless experience.

Maintain Client Relationships: Build lasting relationships with clients by offering ongoing travel support and personalized recommendations for future trips.

Stay Current with Industry Trends: Stay updated on the latest travel trends, promotions, and industry changes to offer clients the best options.

Attention to Detail: Review all travel documents, itineraries, and bookings for accuracy, ensuring all details are correct and that clients have a smooth, worry-free travel experience.

Industries:Leisure, Travel & Tourism

Function: Others