Technical Support Specialist | BPO Pioneer Team | Tier 1/Tier 2

Requirements:

Should have at least 1 year of Technical support experience on a BPO set up

6 months of sales experience is a plus but not required

Must be willing to work onsite on a night/shifting schedule in BGC, Taguig

Job Description:

Provide technical support and issue resolution to our customers through ongoing issue triaging via email or remote web session

Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers

Reproduce issues in-house and respond to customers in a timely manner

Other info:

Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

Work set up: Onsite

Schedule: Shifting

Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Industries:Information Technology & Services

Function: Others