Team Leader (BPO)

• JOB ROLE : TEAM LEADER

• JOB FUNCTION : CALL CENTRE

• WORKING TIME : 6 DAYS WORKING (MONDAY TO SATURDAY), 10 AM TO 7 PM OFFICE HOURS

• SUNDAY FIXED OFF

• MINIMUM EDUCATION : GRADUATE

• CAN COMMUNICATE IN HINDI AND ENGLISH BOTH.

• EXPERIENCE IN OUTBOUND TELE CALLING/TELE SALES/LEAD GENERATION.

• LEAD GENERATION PROCESS

• OUTBOUND TELE CALLING EXPOSURE IS PREFERABLE.

• MUST HAVE WORKED ON DIALER.

• COMMUNICATES INFORMATION IN A TIMELY, ACCURATE AND UNDERSTOOD MANNER TO ALL SALES TEAM MEMBERS.

• TRACK AND ACCURATELY UPDATE OPERATIONAL PERFORMANCE FILES FOR SALES AGENTS ON A WEEKLY BASIS.

• MANAGE AND DRIVE SALES TEAM TARGET AND PERFORMANCE.

• DIVE SALES TEAMS’ PERFORMANCE ON SYSTEMS AND ALL METRICS IN ACCORDANCE WITH THE CONTRACTUAL OBLIGATIONS.

• ENSURE REGULAR FEEDBACK IS GIVEN TO SALES AGENTS WITH REGARDS TO ACTION PLANS THAT HAVE BEEN SET.

• STRONG TEAM MANAGEMENT PLAN.

Note- Candidate should be from BPO background only and on paper experience.Skills: dialer usage,lead generation,team management,tele sales,outbound tele calling,performance tracking,team coordination,communication,contractual obligations,bpo

Industries:Computer Software, Telecommunications, Sales