Repayment Associate

ISA Recovery Management

Maintaining an up-to-date tracker that details when students are expected to attend a pre-graduation and start paying their ISA.

Liaise with the Member Affairs & Compliance Manager to ensure that all pre-planning activities are completed well before the pre-graduation meetings.

Ensure that all data collected during and after the pre-graduation meetings is captured in the tracker and the CBS system.

Portfolio Management

Use various communication channels to trace and establish contact with Chancen Members to send repayment reminders and receipts.

Manage an accurate portfolio database of all the Chancen Members assigned for internal and external reporting purposes.

Maintain updated records of all demographics, collection audit trail, and payment data of the Chancen Members in assigned portfolio on Salesforce and CBS system

Ensure that all collection processes and efforts undertaken are in line with relevant company policies and the National Credit Act.

Escalating Severe Cases: Identifying high-risk ISAs and escalating cases that are not resolved through standard collection methods.

Coordinating with legal teams or external collection agencies to pursue further actions if necessary (e.g., legal proceedings).

Reporting & Analytics

Submitting and presenting weekly, monthly, and quarterly reports on portfolio performance.

Presenting strategies that can support you in maintaining a Portfolio at Risk of 2% or less.

Escalate cases of severe default to the Repayments Manager.

Customer Service:

Providing members with clear and accurate information regarding their ISA, including outstanding balances, repayment options, and consequences of non-payment.

Addressing concerns and disputes raised by members in a professional and empathetic manner.

Compliance

Ensuring that all collection activities comply with relevant laws and regulations (e.g., Fair Debt Collection Practices , CRB Act, local financial regulations).

Following internal policies and procedures related to collections, payment processing, and reporting.

Educational Qualifications

Minimum Diploma in Business Management/Finance or similar relevant field.

Technical Skills, Competencies, and Experience

2+ years of work experience in Microfinance or SACCO

Excellent communication skills

Time management and organization skills.

Analytical and numerical skills

Negotiation and influencing skills

Problem-solving skills

Customer handling techniques

Excellent report writing skills.

The ability to plan and meet deadlines

Industries:Financial Services

Function: Accounting and Finance