Receptionist

Full job description

Job Description

Attend to visitors and deal with inquiries on the phone and walk in

Hello, Future Receptionist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Manage costs / expenses within approved budget to achieve cost efficiencies

Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions

Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals

Ensure all communications with clients are professional, resulting in compliments.

Resolve all customer queries efficiently, and within agreed timelines.

Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information

Comply with governance in terms of legislative and audit requirements

Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.

Manage own development to increase own competencies

You will be an ideal candidate if you have:

Matric and additional certification in Office Management is a plus

2 - 3 years proven work experience as a Receptionist, Front Office Representative or similar role

Proficiency in Microsoft Office Suite

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Customer service attitude

You will have access to:

Opportunities to network and collaborate.

Challenging Working

Opportunities to innovate.

We can be a match if you are:

Industries:Financial Services

Function: Others