Hausa Speaking - Inbound Customer Service Agent

Job Description:

Monitor all incoming calls from customers for all inquiries about products and services.

Assist various departments to facilitate recovery.

Analyze all customer issues and assist to resolve them within the required timeframe.

Coordinate with customers and ensure appropriate questioning to identify issues.

Manage all customer inquiries and summarize the same to be presented to management.

Maintain knowledge on all customer requirements and provide appropriate solutions.

Maintain accuracy of all data and verify the same for all customer services.

Analyze all issues and recommend alternative solutions to ensure quick resolution.

Requirements:

Previous experience working as a Call center agent/Customer service agent.

Fluency in speaking Hausa Language

Excellent typing Skills

Working knowledge of google workspace.

Excellent communication and negotiating skills.

Good listening skills and superb questioning techniques.

Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu

Compensation:

Base salary of 75,000 NGN gross per month

Performance-based bonus of NGN68K based on eligibility.

HMO

Academic Qualifications:

B.Sc./HND/OND/NCE in any field.

Come and join the BFree Family - You will not regret it!

Industries:Financial Services

Function: Others