Guest Relations Officer

Full job description

Job Description:

Key Responsibilities:

Greet guests upon arrival and provide them with a warm welcome

Assist guests with any inquiries, requests, or concerns they may have during their stay

Handle guest complaints and work towards providing a satisfactory resolution

Maintain a professional and positive attitude at all times while interacting with guests

Coordinate with other departments to ensure that all guest needs are met

Keep track of guest feedback and make recommendations for improvements to management

Plan and organize special events and activities for guests

Provide guests with information about the ship's facilities, activities, and services

Handle guest check-in and check-out processes

Ensure that all guest information is kept confidential and secure

Uphold the company's standards of service and guest satisfaction

Qualifications:

High school diploma or equivalent

Previous customer service experience, preferably in the hospitality industry

Excellent communication and interpersonal skills

Ability to remain calm and professional in high-pressure situations

Strong problem-solving and conflict resolution skills

Knowledge of multiple languages is an asset

Willingness to work flexible hours, including evenings, weekends, and holidays

Must be able to pass a background check and obtain necessary certifications as required by the company

Working Place:

Cape Town, Western Cape, South Africa

Industries:Staffing & Recruiting

Function: Others