Director – Hybrid IT Operations

Accountabilities:

- End-to-end Service accountability of Hybrid Operations IT portfolio.

- Manage staff, develop, mentor, and provide guidance, training, and motivation as necessary.

- Provide technical expertise in systems, technical infrastructure, modeling, external interfaces, and other technical areas.

- Define and implement operations strategy aimed at efficiency & structure hybrid support model.

- Analyze the performance of support functions with Operations and make recommendations for improvement.

- Manage teams to support and maintain all aspects of AstraZeneca’s Infrastructures and End User functions.

- Develop efficient ways of working to support the business through automation and self-service.

- Develop and retain multi-skilled talent, inspire and motivate employees daily.

- Ensure compliance with global standards in line with industry best practices.

- Work closely with vendors to ensure their products and services support the respective technology strategy.

- Foster an environment where innovation can flourish and champion a culturally diverse team.

- Actively contribute to technical communities and communicate with strategic teams frequently.

- Plan activities associated with implementation and maintenance of infrastructure solutions & End User services.

- Prepare status reports and keep management informed of project status and related issues.

- Develop performance metrics and measurement techniques for network-related services.

- Be ready to take on additional initiatives and responsibilities as they emerge.

Essential Skills/Experience:

- Technical or Business Degree or proven relevant experience

- Proven track record in people management and exhibited leadership

- Proven skills and experience managing and controlling large projects and programs

- Experience managing and leading large world-class global teams

- Evidence of shaping innovative solutions that have a major impact within the business area and organization

- Experience managing in a global organization where stakeholders and team members are geographically dispersed

- Knowledge of regulatory requirements in Life Sciences & experience working within a quality and compliance environment

- Service Delivery / Management experience in a complex / large-scale internal and external environment

- Strong and influential relationship management skills with stakeholders, suppliers, colleagues, and users

- Applied use of ITIL Framework to deliver process improvement with V3 Foundation as a minimum

Desirable Skills/Experience:

- Master’s degree

- Engineering certification

- ITIL certification

- ITIL Managing Across the Lifecycle

- Project / Programme Management certifications

- Sysops, Cloud, Virtualisation, Database, Backup & Storage & hyperconverged technical expertise

- Experience in Network technologies

Industries:Biotechnology, Hospital & Health Care, Pharmaceuticals