Customer Service Supervisor - Nairobi

SKILLS AND KNOWLEDGE NEEDED:

Strong performance track record.

International mind-set, with holistic view and able to work remotely with peers across locations.

3 years of Cigna experience, or 2 years relevant leadership experience in other functions/companies.

Experience and/or interest in coaching, managing, developing and motivating individuals.

Experience and/or interest in conflict management.

Experience in complaint management - with a proven track record in improving customer service standards.

Strong communication and presentation skills, and knowledge of Window tools, e.g. Excel, PowerPoint, Windows.

A growth mind-set with a positive attitude towards change and the ability to play an active role in implementing change initiatives.

Excellent interpersonal skills: strong empathy and listening skills, strong articulation and communications skills, passionate.

Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members.

Action-orientated problem-solving attitude.

Excellent organization, planning and prioritization skills.

Able to seek out best practice to effectively deal with diverse, complex and highly sensitive issues.

Results orientated – ability to cascade and translate goals, establish plans and manage work to achieve desired outcomes. Create meaningful business-related metrics and track progress/results.

Accountability – assume ownership for achieving personal results and collective team goals.

Industries:Health, Wellness & Fitness

Function: Others