Cargo Customer Services Supervisor

Full job description

Job Purpose: dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As a Cargo Customer Services Supervisor (Dnata), you will supervise the call center/ customer service activities including the analysis of feedback, recommending process changes to ensure service quality excellence and timely dissemination of information to achieve optimum revenues and promote growth within the department.

In this role, you will:

Deploy

- Plans staff and prepares rosters to ensure that appropriate resources are in place to accommodate the planned workload, training and leave requirements to ensure optimum utilisation of resources is achieved

Lead

- Organises and supervises the work of a small team of direct reports to ensure that work is completed efficiently and in compliance with procedures

- Meets with staff to update them regularly about changes in the systems (new destinations, tariff, fuel surcharge, embargo, restrictions, etc?

Execute

Industries:Airlines/Aviation

Function: Others