Associate Director - Trust & Safety, Decision Sciences

Roles & Responsibilities:

• Own the fraud, risk and abuse for the entire platform across all BU and fraud MOs

• Guide and mentor the team to develop strategies to detect, action and resolve end to end risk across the platform and stakeholders.

• Align senior leadership across the platform with T&S goals and objectives.

• Supervise, lead and align teams to meet overall T&S goals.

• Work closely with the Engineering, Business, Operations, Product, Data Science teams to build capabilities that help with prediction, early detection, quick resolution and governance solutions.

• Manage a diverse set of requirements, assess their importance, and prioritize them based on business objectives and available resources.

• Evaluate trade-offs involved with every decision and articulate with supporting data to enable decision making for senior leaders.

• Establish processes and frameworks team efficiency and productivity.

• Analyze data to detect fraud patterns and conduct a root cause analysis and execute short term and long term resolutions for the team.

• Ability to understand and follow industry best practices for Fraud Prevention. Leverage information from regulatory changes, new regulations and internal policy changes to better identify new key risk areas.

Education & Preferred Qualifications:

Requirements include, but are not limited to:

• Bachelor’s in engineering or Master's degree in Management, Mathematics, Statistics or related quantitative discipline

• 10+ years of experience working closely with data and data derived decision making, communicating and contextualizing complexity to business leaders to enable the decision making.

• Strong quantitative abilities, distinctive problem-solving and excellent analytics skills

• Strong organizational, communication, presentation and project management skills

• Ability to work independently and to liaise with other departments and coordinate with various business stakeholders (internal / external).

• Candidates should have demonstrated experience to work with Fraud and Risk Functions, technology and analytics

• Experience in developing and implementing successful fraud prevention and detection strategies will be a plus

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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