
Job Description
Full job description
Job Description
To contribute to the performance of the Call Centre through accurate order
taking and monitoring, customer liaison and communication with internal
functional departments.
Processing of orders according to the information received from customers
Ensure pricing on captured orders are correct
Ensure queries, complaints, concerns resolved or escalated as per procedure
Ensure daily filing is done according to departmental requirements
Ensure that all reports are completed and communicated
Workflows completed as per system requirements
Ensure that clients’ needs are met according to their expectations
Computer literacy - Strong Computer skills – fast processing
Liaising with internal and external customers
Distribution and Order Maintenance on Order Action on a daily basis
Qualification Requirements
Grade 12 (matric) certificate or equivalent
Competent in Ms Office e.g. Excel and Word
Experience Requirements
At least 1-year experience in FMCG sales environment
At least 1-year experience in the field of sales administration, executions or call centres
Previous Call Centre experience will be advantageous
Key Outputs
Business procedures, rules and processes
In house systems
Product and portfolio
Assertiveness
Communication skills (written and verbal)
Numerical ability
Problem solving
Innovation
Teamwork
Accountability
Sense of urgency
Respect
Computer literacy - Strong Computer skills – fast processing
Industries:Retail
Function: Telemarketing and Telecalling
Job Skills
Job Overview
Date Posted
Location
Offered Salary
Not disclosed
Expiration date
Experience
Qualification
