Urgent Non Voice Account CSR US Technical!

QUALIFICATIONS:

Good Communication Skills

Completed at least 2yrs in College or Senior High Graduate

Willing to work on night shift or shifting schedule

Should have all the pre-employement documents (SSS, Pag-ibig etc)

Willing to work in Conduent, Mall of Asia

Job Description

• Responsible for the delivery of the KPIs of the immediate team, including quality, productivity and compliance parameters.

• Delivers regular and timely coaching and feedback to the team members to enhance performance.

• Ensures proper and timely dissemination of all processes and business updates to the team, based on client requirements.

• Supervises the team members, identifying and addressing developmental issues, coaching opportunities and recommending training interventions.

• Accountable for analyzing known best practices for continuous improvement.

• Responsible for the enforcement of organizational policies and procedures to ensure compliance.

Recruitment Process:

Online assessments

Over-the-phone interview/s

Initial Screening

Initial Interview

Industries:Information Technology & Services

Function: Others