Sales and Service Team Leader 1

Full job description

Job Requisition and Specialist Recruiter details

REQ: 140546

Role: Sales and Services Team Leader

Specialist Recruiter: Lebohang Monate

Location: Northern Surburbs

Closing date: 19 June 2025

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Others (MO)

FAIS Affected

FAIS Affected - Yes

Job Purpose

To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability.

Job Responsibilities

Nedbank Goals:

Grow market share; ensure client acquisition, retention and cross-selling of bank products.

Support the achievement of the business strategy, objectives and values.

Achieve entrenched sales objectives and targets for branch/ market.

Manage all sales related leads efficiently and timeously .

Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.

Drive needs-based selling through the sales staff.

Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.

Drive client acquisition and increase digital market activity across the community.

Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.

Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.

Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.

Ensure engaged, cared-for and focused employees.

Client Engagement:

Ensure best rated (#1) in client service and satisfaction.

Ensure direct report team deliver world class service by effective use of client experience measurement tools.

Entice clients to digital and self-service and ensure digital adoption.

Ensure that clients shift to self-service and digital channels.

Understand client needs and deliver great client service to ensure client satisfaction.

Risk & Operations:

Ensure compliance to operational and legislative requirements.

Achieve minimum performance on Risk & Compliance audits.

Ensure all compliance on mandatory training is completed timeously.

Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.

Industries:Banking

Function: Sales