Manager – Mobile Banker

Key Responsibilities:

Achieve revenue targets, profitability, and growth as per agreed budgets.

Drive the adoption and usage of the bank’s mobile solutions. These include the full adoption and usage of the

Bank Apps, Social, STK solutions as well as USSD solutions in their different segments for self-serve as well as on the bank’s channels including Lipa na Family merchants, Bank agents, Bank ATMs, Billers among other usage options.

Responsible for the Bank’s Digital P&L as well as Balance Sheet delivery. This shall include ensuring the right pricing for the bank’s digital products, revenue leakage prevention as well as mobilizing the targeted deposits through the Digital suit of solutions.

Formulate and implement Business, Marketing and Promotional Strategies in line with overall Retail Banking business goals.

Oversee the tracking and proper allocation of revenues to the unit.

Manage the Unit’s costs, including Product, Channels and Digital Banking costs in-line with approved budgets.

Manage Fee structures, NPL’s and minimize revenue leakage.

Optimize Retail Business by lowering costs through automation and digitization of Retail Products, Processes and Services

Define and deliver segment-led Product, Channel & Digital Banking Customer Value Propositions (CVPs) for all Retail Banking segments.

Research, conceptualize, design, develop, test, pilot, launch, promote\market, improve and retire Retail

Products, Channels and Digital solutions.

Track envisaged Project benefits for New\revamped solutions to ensure benefits are realized as per Business Case.

Run training interventions and workshops for Retail Sales teams and other relevant teams and stakeholders, to successfully ensure the implementation of new solutions and sustained growth of existing solutions.

Responsible for managing and implementing marketing activities through research, strategic planning and implementation.

Monitor competition and emerging Product, Channels and Digital technologies, and develop strategies and tactics to reduce any threats to ongoing and future Retail business.

Manage ecosystems of in-house support teams and external vendors and partners responsible for the success and good health of new and existing Products, Channels and Digital Banking solutions.

Participate in customer surveys and achieve targeted metrics for both internal and external customers.

Design, develop, improve, and implement customer engagement strategies, Products and Digital solutions that deliver great customer service and customer satisfaction.

Manage and coordinate the Unit’s client engagement efforts across Retail Banking segments and ensure that individuals are clear on their contribution and expected outcomes.

Inculcate a customer- centric team culture that focuses on efficient service delivery and excellent customer service.

Monitor, identify and mitigate the Unit’s related risks in conjunction with supporting units such as Operations,

Industries:Banking

Function: Others