Customer Care Executive

JOB DESCRIPTION:

Job Summary:

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Broad Responsibilities/ Major Deliverables:

Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat

Listening to and understanding the customer’s requirements

Provide product / service details & benefits to Customers

Providing end to end solutions to the customer

Asking the correct questions – probing and prompting the customer wherever required

imely and accurate capturing all the information given by the customer

Timely follow up with Brands as per Escalation matrix till closure

Staying current with knowledge of products/ processes & services offered by the client

Ensure full adherence to all the quality parameters and SOP Cooperate with other Team members, SMEs and Team Leaders.

Ensure 100% adherence to schedule

Escalating the call to the team leader / manager, wherever desirableHandling irate / demanding customers where necessary, in a tactical manner

Industries:Banking

Function: Telemarketing and Telecalling