Associate Representative, Customer Service

Primary Function:

Demonstrates ability to build and maintain strong relationships with customer and colleagues.

Understands the issues that drive customer scorecards or relationship.

Educational Background:

Preferably a graduate of Industrial Engineering or any 4 years bachelor’s degree course.

Experience:

Must have at least 1-year of work experience in related field, preferably in semiconductor industry.

Knowledge, skill and abilities:

Excellent verbal and written communication skills.

Strong computer skills.

Ability to work with others towards a common goal.

Flexible and multi-tasked.

Strong knowledge in MS Excel like creation of macro and LOOKUP functions

Knowledge in SAP and background in semiconductor manufacturing is an advantage

Major Duties & Responsibilities:

1. Respond to customer requests for pricing and product lead-times in a designated region

2. Ensure customer orders are accurate before being loaded into the systems.

3. Manage progression of all customer quotes above a stated revenue amount.

4. Manage the backlog of the customers.

5. Regularly interface with our manufacturing facilities in Thailand and Philippines to discuss delivery challenges.

Industries:Semiconductors

Function: Others