Operations Reporting Analyst

Job Description

The job role is responsible for:

Passive & Active contract Governance, monthly/quarterly Towerco reconciliation and SLA compliance, Towerco payment and penalty as per contract

Formulation and implementation of YOY war on waste initiatives for Opex savings

Generation of daily reports of failures exceeding contractual SLAs and KPI

Follow up on major escalated failures impacting network KPIs until resolution

Responsibilities

Operations:

Validate and Audit the processes and procedures across strategic operation partner (passive and active)

Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.

Provide technical governance with all strategic partners.

Drive all partners in forecasting and implementation of all infra deployments and implementations

Effectively manage Spare Process within the operations to ensure sustained network KPIs.

Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New Year etc), Bombed/burnt sites restoration.

Project manage MS transition.

Follow up on the reported problems

Ensure that all the service providers strictly follow the SLA and report any deviation.

Provide regular update on the state of the network

Sign off all network outages

Preparation and management of annual operating plans OPEX (AOPs) for all active and passive network systems:

Prepare Annual War on Waste Strategy for implementation for Opex savings

Compilation for active and passive requirement for Airtel Nigeria for Network Operations

Prepare annual budget for additional spares based on network dimension

Reporting & Supervision:

Provide Emergency/Monthly/weekly network reports

Measure Towerco SLAs as per contract and report variance for penalty imposition.

Measure KPIs of the Networks and report variance

Monitor Network node availability

Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times.

Dimensions:

Managing Business partners: All passive, Towerco, and all active OEMs

Qualifications

Educational Qualifications & Functional / Technical Skills:

Bachelor’s Degree or HND in Engineering or any related applied science field

Relevant Experience:

At least 5years Networks Operational experience in GSM environment.

Technical knowledge of contract governance

Expert knowledge of reporting and data analyst skills.

Basic troubleshooting skills on Network Elements

Experience in different vendors areas such Nokia, Huawei, ZTE etc.

Experience in different Towerco management such as ATC, I H S, PAT etc.

Industries:Telecommunications

Function: Others