Officer, Front Office, Payment Processing

ull job description

Job Overview

Business Segment: Personal & Private Banking

Location: NG, undefined, Rivers, Port Harcourt

Job Type: Full-time

Job Ref ID: 80441795A-0001

Date Posted: 5/29/2025

Job Description

To process the payment instructions received for all Local, OTT and Trade payments to meet client expectations.

Job Responsibilities

Capture the payment instruction into relevant payment systems to ensure the payment is released.

Build and maintain relationships with internal stakeholders (e.g. Transactional bankers, Excon and Due Diligence teams) to resolve exceptions ensuring the processing of the payment instruction.

Adhere to relevant internal policies and procedures and ensure compliance with regulatory bodies to ensure the payment meets the required standards.

Identify payment exceptions (e.g. insufficient funds, cover deal challenges) during processing and refer to relevant internal stakeholders (e.g. Processing team, Due Diligence teams) to resolve.

Remediate the exception as identified in the failed automated process to ensure the release of the payment. Develop a clear understanding of the payment exception and correct at source to prevent recurrence.

Qualifications

First Degree

Experience

2- 3 years' experience in a customer facing service environment (call centre, branch or OSS). Versatile in client engagement, and experienced in handling internal stakeholders for seamless execution of client instructions which includes but not limited to loan disbursement/liquidation, deposits’ placement/liquidation, processing of all Local, OTT and Trade payments to meet client expectations.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches

Articulating Information

Challenging Ideas

Convincing People

Exploring Possibilities

Following Procedures

Interacting with People

Making Decisions

Meeting Timescales

Producing Output

Showing Composure

Understanding People

Technical Competencies:

Active Listening

Banking Process & Procedures

Customer Understanding ( Consumer Banking)

Difficult Calls Management

Product Knowledge (Consumer Banking)

Query Resolution

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za

Industries:Banking

Function: Others