Manager I, Training

Job Title:Manager I, TrainingJob DescriptionThe Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectationsKey Responsibilities:Work with various teams to identify training needs and develop training materials.Design and deliver training programs for new hires and existing employees.Monitor the effectiveness of training programs and make recommendations for improvements.Conduct regular training needs assessments and adjust training programs accordingly.Evaluate the effectiveness of quality assurance measures and make recommendations for improvements.Ensure that quality standards are met throughout the organization.Develop and implement policies and procedures to ensure compliance with industry regulations.Collaborate with senior leadership to identify strategic opportunities for training and quality initiatives.Analyze training and quality data to identify trends and make data-driven recommendations.Develop and maintain relationships with internal and external Stakeholders vendors to support training and quality initiatives.Ensure that all training and quality initiatives align with the organizations overall strategy and goalsRequired Skills and Qualifications:Excellent communication and presentation skills.Strong analytical and problem-solving skills.Knowledge of industry regulations and compliance requirements.Ability to work independently and as part of a team.Ability to manage multiple projects and priorities simultaneously.Proficiency in Microsoft Office and other training and quality management software.Should have strong knowledge of quality domain and should be able to display innovative problem-solving skills towards process challengesExposure to Lean six sigma problem solving and quality tools, with hands on experienceAbility to display stakeholder management skills while addressing for solutions to challenges they put forwardGood communication skillslogical thinking on any audit form creation and functional setupLogical Approach towards fixing internal issue like high variance and appropriate sampling etc.Education Qualification :- Graduate in any streamDisclaimer: - Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:IND Gurugram - SP Infocity, Plot no 243 Udyog Vihar, DundaheraLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Industries:Consumer Services, Outsourcing/Offshoring, Staffing & Recruiting