Call Quality Auditor

Job description

About the Role:

We are seeking a detail-oriented and process-driven Call Quality Auditor to join our team. This role involves monitoring, evaluating, and scoring inbound and outbound calls to ensure quality standards and compliance are met across various parameters.

Key Responsibilities:

• Listen to live and recorded calls to evaluate agents on predefined quality parameters.

• Assess communication, compliance, product knowledge, and call etiquette.

• Provide constructive feedback to agents/team leads for performance improvement.

• Identify trends, gaps, and training needs from audit insights.

• Maintain audit reports and share regular updates with the management team.

• Coordinate with QA/Training teams to align feedback and improve processes.

• Suggest improvements to scripts and customer interaction flows.

• Candidate Requirements:

• Prior experience in call auditing / quality analysis preferred (min 1 year).

• Strong listening, analytical, and reporting skills.

• Good command of English and Hindi.

• Familiarity with CRM/call monitoring tools is a plus.

• High attention to detail and ability to work independently.

• Must be comfortable with 6-day working schedule.

If you (or someone you know) fit this profile, let’s connect!

• 📩 Drop your CV at: Mansi.yadav@goodveda.com

Location: Noida sector 63.

Salary: 18-20k in-hand Per month.

Industries:Consumer Services, Health, Wellness & Fitness, Hospital & Health Care