workshop manager

Job Purpose

Reporting to the Head of Workshop, Workshop Manager will be responsible for all areas of workshop operation including day-to-day tasks related to automotive services, Machinery works, Fabrication , Civil works and generators services. The job holder will lead the workshop team in producing quality repairs with a “right-first-time” culture and attitude to their work. Identify opportunities that promote customer satisfaction and or process improvement ideas and help embed a culture on-site where everyone is responsible for the customer experience and works as a team to meet our customer expectations.

Key Responsibilities

Staffing, Work Allocation & Supervision

Arrange for Job interview in liaison with HR department.

Responsible for job card allocation and job card flow in the workshop including job scheduling and labor allocation for day-to-day workshop operations.

Be able to determine specific timelines for different mechanical jobs on the job cards to determine vehicle and machine downtime due to repairs.

Provide feedback to staff that is not performing to the expected level and ensure human resources are informed of trends in performance, staff complaints, and grievances & also execute any staff termination/separation.

Ensure usage of company technical IT applications: FIIX, ZEN Desk, WINGU software, etc. in close liaison with IT and HR departments as applicable.

Ensure proper annual leave planning

Workshop Management

Participate in developing Workshop SOP’s & review of workshop processes.

Develop job descriptions & define KPIs

Ensure that the fleet of heavy equipment/machinery/vehicles is serviced and maintained following the required service standards.

Coordinate resources, (operational and human) schedules and activities to effectively manage workshop projects.

Ensure adequate supplies for each job assignment.

Ensure adequate availability and effective maintenance of tools, equipment, and other materials in the Service area.

Monitor inspection of dismantled parts for cause of wear; to diagnose & troubleshoot, as well as ongoing floor activities and guide employees & subcontractors on good workmanship.

Oversees timely acquisition of licenses and permit renewals

Be the final signatory on GRNs, STNs, voucher, delivery notes and gate passes

Approval Signatory of LPO

Custodian of all company documents

Industries:Human Resources

Function: Others