QA and Maintenance Engineer

Key Responsibilities

Quality Assurance & Platform Testing

Design and execute test plans for web and mobile applications before deployment.

Identify, document, and track bugs across all digital tools.

Coordinate with the Head of Tech and Tech Consultants to ensure timely fixes and improvements.

Ensure regression testing is performed before each release.

Maintenance of Systems & Devices

Conduct regular audits of system performance (e.g., dashboards, apps, hardware tools like tags).

Support scheduled maintenance activities including patches, updates, and bug fixes.

Ensure mobile devices, tags, and other field tech are functioning and updated.

IT Support & Issue Resolution

Adopt the organization ticketing system to track and resolve tech issues.

Provide technical support during onboarding or system deployments.

Coordinate remote troubleshooting with field teams and end users.

Data Integrity, Backup & Compliance

Support data recovery testing and automated backups of operational systems.

Conduct regular checks for data anomalies or risks.

Ensure systems are aligned with Kenya’s Data Protection Act and internal IT policies.

Vendor, Tool & SLA Monitoring

Support procurement of QA tools and testing software where needed.

Track vendor performance and escalate service issues as needed.

Ensure external tech tools used meet uptime and usability standards.

Collaboration with Tech & Product Teams

Work closely with the engineering team during sprints to ensure code quality.

Test and support the deployment of partner-facing platforms (e.g., Zhulia, Shephard).

Assist in performance monitoring of platforms in real-world field conditions.

Requirements

Requirements – QA and Maintenance Engineer

A minimum of a Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

At least three (3) years of hands-on experience in quality assurance, system maintenance, software testing, or IT support, preferably in a technology-driven or field-based environment.

Proficiency in creating and executing manual and automated test plans, identifying bugs, and performing regression testing. Familiarity with tools such as Selenium, Postman, or JIRA is a plus.

Industries:Human Resources

Function: Web Development