Front Desk Operator

Full job description

Job Summary

Ensuring that all incoming and outgoing telephone calls are handled in an efficient manner.

Key Responsibilities

Greeting all incoming students, families, and guests respectfully and professionally.

Answering phone calls in a professional, pleasant, informed manner for the purpose of providing information and creating a good image of the school.

Accompanying new parents on the school tour and informing them of the facilities and features of the SABIS® Educational System™.

Assisting the Admission Officer/ Office Manager in providing support to new parents to complete the documentation, explain the system, school policies, rules and regulations, etc.

Arranging with SLO® for the new parent orientation and school tour.

Assisting in interviewing students for new admission to KG 1, KG2 & Grade 1 classes. (if and when needed)

Booking appointments for parents with AQCs and preparing relevant documents and information in advance (including student’s profile, infractions, and exam results) whenever an AQC assistant is not available.

Receiving parent inquiries (KG1 to Grade 13), transferring them to person in charge, and following up with AQCs, Head Supervisor, and Office Manager.

Assisting in student registration paperwork, procedures, and follow up.

Keeping record for any announcement and schedules for all school activities (SLO® & P.E.) and sharing them with parents and being able to answer their queries precisely.

Developing a positive, welcoming, and caring environment in the Front Office.

Ideal Requirements

Bachelor Degree or equivalent

English proficiency and communication skills

Pleasant personality

MS Office proficiency

Ability to work within a team

Industries:Education

Function: Others