Customer Relations Manager - Zoho Specialist

Job Description

Roles & Responsibilities

CRM Zoho Specialist has to manage, customize, and optimize our Zoho CRM system. The ideal candidate will have

experience in CRM administration, automation, and integration with other business tools to enhance customer

relationship management and operational efficiency.

• Zoho CRM Administration: Configure, customize, and maintain Zoho CRM to meet business needs.

• Workflow Automation: Design and implement workflows, rules, and automation to streamline sales, marketing,

and customer support processes.

• Data Management: Ensure data accuracy, deduplication, segmentation, and cleansing within the CRM.

• Integration & API Management: Integrate Zoho CRM with other applications such as Zoho Suite, third-party

software, and external APIs.

• User Support & Training: Provide training and technical support to CRM users, ensuring proper adoption and

troubleshooting issues.

• Reporting & Analytics: Generate reports, dashboards, and insights to support decision-making.

• Customization & Development: Develop custom modules, fields, and scripts (using Deluge or other

languages) as needed.

• Security & Compliance: Manage user roles, permissions, and data security to ensure compliance with

company policies and regulations.

Desired Candidate Profile

Education and/or Work Experience Requirements:

Education: Bachelor’s degree in IT, Business, Marketing, or a related field

Experience: Minimum 3 years of experience in working with Zoho CRM or similar CRM platforms.

Physical Requirements:

Person Specifications:

• Strong knowledge of Zoho CRM setup, customization, and automation.

• Experience with Zoho Creator, Zoho Analytics, Zoho Campaigns, and other Zoho applications.

• Proficiency in API integrations, webhooks, and third-party tool connections.

• Knowledge of Deluge scripting is a plus.

Industries:Defense & Space

Function: Others