Business Development Consultant (US) | Hybrid

Project Planning & Execution:

� Assist in designing timelines based on team capacity and client expectations.

� Maintain an updated project plan, advise clients on due dates, and manage delays.

� Ensure compliance with all project documentation requirements.

� Stakeholder & Client Management

� Manage clients/stakeholders to enhance customer experience and mitigate risks.

� Communicate effectively with stakeholders through meetings and presentations.

� Conduct client onboarding, including new ways of working and cultural training.

� Handle queries, escalations, and issues

Documentation:

� Prepare client proposals, contracts, and other documents.

� Coordination & Delivery

� Coordinate with Recruitment, IT, and operations to meet required project turnaround time

� Deliver services with high client satisfaction.

Internal Process Improvement:

� Deliver written processes and procedures within the project timeline.

� Assess existing processes, identify gaps/waste, and recommend improvements as necessary

� Design process workflows and provide recommendation to optimize

� Develop customer journey maps, communication templates, and related documents.

� Other

� Maintain and update project plans, monitor deadlines, and proactively manage delays.

� Support other ad-hoc tasks related to project and client delivery.

Requirements

Qualifications

� Bachelor's degree in Business or related field (preferred).

� Minimum of 3 years’ experience in project implementation, coordination, or process improvement initiatives.

� Experience in the BPO industry and with international clients, especially US business.

� Strong stakeholder management and client relationship skills.

� Excellent verbal and written English communication.

� Proficiency in MS Office Suite (Word, PowerPoint, Excel), SharePoint, and collaboration tools.

� Prior client-facing roles and consulting experience preferred.

Industries:Outsourcing/Offshoring

Function: Sales