Assistant Manager - Portal Support, Health & Benefits

As a Health and Benefits Portal Specialist at WTW, the incumbent will be accountable for the comprehensive management of portal operations, with a particular emphasis on new client onboarding, renewal processes and data management.

Key Responsibilities

• Collaborate with the business team to understand and document client portal requirements for new client onboarding and renewals.

• Communicate portal customization needs to the technology team through detailed requests.

• Conduct User Acceptance Testing (UAT) on new functionalities, document results, and provide feedback to ensure high-quality deliverables.

• Prepare and cleanse policy data files for portal uploads, ensuring data accuracy.

• Configure portals, upload data, and test the setup to meet client specifications.

• Manage portal-related communications and scheduling with the business team to ensure smooth implementation and client satisfaction.

• Resolve technical queries from client employees during the enrollment window and provide timely support.

• Deliver portal demonstrations to clients, highlighting key features and benefits.

Qualifications

The Requirements

• Bachelor's degree in Commerce or related fields.

• 5-6 years of experience in Employee Benefits (EB) portal implementation.

• Proficiency in Excel and data management, including data cleansing and formatting.

• Experience in portal setup, configuration, and backend operations.

• Strong background in UAT to ensure business needs and quality standards are met.

• Effective collaboration with technology teams for seamless portal implementation.

• Excellent communication skills, with the ability to engage technical and non-technical stakeholders.

• Strong problem-solving abilities and attention to detail.

• Ability to manage multiple projects and ensure timely delivery.

Equal Opportunity Employer

Industries:Financial Services, Insurance, Investment Management