zOS System Programmer

Team Management

• Resourcing

• Forecast talent requirements as per the current and future business needs

• Hire adequate and right resources for the team

• Train direct reportees to make right recruitment and selection decisions

• Talent Management

• Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

• Build an internal talent pool of HiPos and ensure their career progression within the organization

• Promote diversity in leadership positions

• Performance Management

• Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

• Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

• Employee Satisfaction and Engagement

• Lead and drive engagement initiatives for the team

• Track team satisfaction scores and identify initiatives to build engagement within the team

• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

• Exercise employee recognition and appreciation

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Deliver

No

Performance Parameter

Measure

1

Operations of the tower

SLA adherence

Knowledge management

CSAT/ Customer Experience

Identification of risk issues and mitigation plans

Knowledge management

2

New projects

Timely delivery

Avoid unauthorised changes

No formal escalations

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Mandatory Skills: Mainframe zOS System Admin.

Experience: 5-8 Years.

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Industries: Information Services, Outsourcing/Offshoring, Telecommunications