Villa Reservations Management

About the internship We are seeking a motivated and detail-oriented Intern to join our reservations team. This internship is an excellent opportunity for individuals interested in gaining practical experience in the hospitality industry, particularly in reservations and guest services. You will work closely with our reservations manager to support daily operations and ensure a seamless booking experience for our guests. Selected intern's day-to-day responsibilities include: 1. Assist the reservation management: Support the reservations manager in handling and managing guest reservations across various booking platforms 2. Guest communication: Assist in responding to guest inquiries and requests via phone, email, and chat in a timely and professional manner 3. Data entry and documentation: Maintain accurate records of guest reservations, payments, and communications within our property management system (PMS) 4. Pre-arrival preparation: Help prepare and send pre-arrival information, including check-in instructions and property details 5. Customer service support: Provide assistance to in-house guests with their needs, such as WiFi troubleshooting, and address any issues that may arise during their stay 6. Post-stay follow-up: Participate in post-stay follow-ups to encourage guest feedback and reviews 7. Team collaboration: Work closely with the reservations manager and other team members to identify opportunities for improving guest experiences Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 23rd Oct'24 and 27th Nov'24 3. are available for duration of 3 months 4. have relevant skills and interests Cosmicstays is a handpicked collection of holiday rentals that are truly original and provide a unique living experience with dreamy locations and sublime nature. Each stay is singular, memorable, and worth staying at.