Technical Support

About the internship Selected intern's day-to-day responsibilities include: 1. Issue debugging: Investigate and resolve operational issues reported by internal stakeholders or customers, ensuring timely resolution and minimal disruption to services. 2. Ops queries/requests: Respond to and address operational queries and requests from various teams within the organization, providing assistance and guidance as needed. 3. Meetings: Attend and actively participate in operational meetings, including team sync-ups, project reviews, and cross-functional discussions, providing input and insights to support decision-making and problem-solving. 4. Cross-functional collaboration: Collaborate with cross-functional teams, including product development, customer support, and sales, to address operational requirements and support ongoing initiatives. Secondary Responsibilities: 1. Performance monitoring: Monitor and analyze operational performance metrics and KPIs, identifying trends, insights, and areas for improvement, and implementing corrective actions as necessary. 2. Process improvement: Contribute to the development and implementation of operational processes, policies, and procedures to optimize efficiency, scalability, and customer satisfaction. 3. Documentation and training: Assist in the documentation and maintenance of operational workflows, standard operating procedures (SOPs), and knowledge base articles for internal reference and training purposes. 4. Onboarding support: Support the onboarding and training of new team members on operational tasks, tools, and systems, ensuring smooth integration and proficiency. Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 11th Nov'24 and 16th Dec'24 3. are available for duration of 3 months 4. are from or open to relocate to Gurgaon and neighboring cities 5. have relevant skills and interests We, at LimeTray, have decided to help restaurants by designing and implementing products that help bridge the disconnect between restaurants & the consumer. In a world that demands convenience, we help restaurants get online and provide them with tools to engage with customers, increase their reach, and improve their operational efficiency.