Service Excellence Intern

Job description Company Description Adda247 is India’s largest Vernacular Learning Platform, providing online courses for over 500 exams, including government job exams, UPSC, IIT JEE, NEET, and CUET. Founded in 2016, Adda247 offers comprehensive learning solutions such as live online classes, on-demand video courses, mock tests, and ebooks in over 12 languages. The platform serves more than 40 million monthly users, including 2 million paid students, predominantly from Tier II and III cities, aiming to bridge the educational gap across the nation. Backed by leading investors, Adda247 is dedicated to building the nation through education. The Service Excellence Intern at Adda247 will assist the team in enhancing customer satisfaction and operational efficiency. The internship will provide exposure to strategies that ensure the highest levels of service quality, focusing on customer interactions, operational workflows, and continuous improvement initiatives within the EdTech environment. This position is ideal for a candidate who is passionate about customer service, process improvement, and has an interest in understanding how service excellence is implemented in the online education space. Qualifications and Skills: ● Educational Requirements: Currently pursuing a Bachelor’s degree in Business Administration, Customer Experience, Operations Management, or a related field. ● Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Familiarity with CRM tools or customer service software is a plus. ● Analytical Skills: Strong analytical abilities, with an eye for detail in reviewing data and customer feedback. ● Communication Skills: Excellent verbal and written communication skills, with the ability to convey ideas clearly and collaborate with different teams. ● Customer-focused Mindset: Passion for delivering exceptional customer service and a strong desire to improve customer experience in an EdTech environment. ● Problem-solving Ability: Ability to identify issues quickly and assist in developing practical solutions. ● Adaptability: Comfortable working in a fast-paced environment with changing priorities.