Service Desk Engineer

A service desk engineer is the primary point of contact for customers seeking technical support for IT issues. They diagnose, troubleshoot, and resolve issues related to hardware, software, and networks. Responsibilities Provide remote support Perform user account management Maintain accurate records of incidents and resolutions Train users on how to use IT tools Monitor systems for reliability and perform updates and backups Respond to user requests via phone, email, and other channels Log and manage incidents and service requests Prioritize and escalate issues as needed Skills and qualifications Excellent communication skills Strong technical knowledge of various technologies Ability to work flexible hours Knowledge of help desk software Ability to work with vendors and support staff Ability to troubleshoot client software and basic network connectivity problems