E-commerce Operations

About the internship Selected intern's day-to-day responsibilities include: 1. Verify and Confirm Delivery Addresses: Communicate with customers to validate and correct delivery addresses for accurate order processing. 2. Handle Non-Deliverable Orders: Identify reasons for delivery failures, coordinate with logistics partners, and resolve issues to ensure successful redelivery. 3. Collaborate with Fulfillment Aggregators: Work closely with third-party fulfillment partners to ensure timely order dispatch and delivery, while maintaining high service quality. 4. Inventory Management: Monitor stock levels, coordinate restocking with suppliers, and update the e-commerce platform with accurate inventory details. 5. Order Tracking and Updates: Monitor the status of shipments, proactively communicate delays to customers, and update tracking information on the platform. 6. Customer Query Resolution: Address and resolve customer inquiries related to orders, shipping, and returns in a professional and timely manner. 7. Shipping Label Management: Generate and print shipping labels, ensuring all details are accurate and meet courier requirements. 8. Collaborate Across Teams: Work closely with marketing, sales, and customer service teams to ensure seamless operations and customer satisfaction. Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 18th Jan'25 and 22nd Feb'25 3. are available for duration of 6 months 4. have relevant skills and interests * Women wanting to start/restart their career can also apply. Trade Name- Zelo India At Zelo, we create more than just plush toys we design quirky, cozy, and functional plush companions that bring joy and comfort to your everyday life. Our mission is to offer unique, high-quality soft toys that stand out for their playful designs and practical functionality. Whether you're looking for a cute cuddle buddy or a fun, stylish plush to brighten up your space, Zelo has the perfect companion for you. Inspired by young adults in India, we craft plushies that speak to those who value creativity, individuality, and a touch of whimsy. Each of our plush toys is designed to offer comfort, warmth, and personality, making them ideal for anyone who appreciates a blend of fun and practicality. We believe in creating plush toys that do more than just look cute they serve a purpose, whether it's for relaxation, decor, or a unique gift.