Customer Support Executive

About the internship As a Customer Support Executive Intern at Guidofie, you will be an integral part of our team, providing exceptional support to our client customers. Your proficiency in both spoken and written English and Hindi will allow you to effectively communicate with our diverse clientele. Selected intern's day-to-day responsibilities include: 1. Respond to customer inquiries and provide timely and accurate information 2. Assist customers with product orders, exchanges, and returns 3. Troubleshoot and resolve customer issues through phone & chat support 4. Collaborate with internal teams to ensure customer satisfaction and retention 5. Maintain accurate records of customer interactions and transactions 6. Identify and escalate lead generation as per client requirements. 7. Contribute to process improvements and provide feedback for enhancing customer experience. Who can apply Only those candidates can apply who: 1. are available for the work from home job/internship 2. can start the work from home job/internship between 26th Nov'24 and 31st Dec'24 3. are available for duration of 6 months 4. have relevant skills and interests * Women wanting to start/restart their career can also apply. Guidofie is a leading academic content and service provider, dedicated to helping students and professionals succeed in their academic and professional endeavors. Guidofie was founded by Muskan Singh, a passionate educationist and entrepreneur, who envisioned a platform that could provide high-quality educational content and services to students and professionals around the world. With a team of experienced educators, writers, and subject matter experts, Guidofie offers a wide range of academic services, including content creation, editing and proofreading, research assistance, and online tutoring. Our goal is to empower learners by providing them with the knowledge, skills, and tools they need to excel academically and professionally.